Tibetan Copper & Bronze, Handcrafted Antique Style Incense Burner with Kit , Sand, Charcoal, Holder, Incense Included

Frequently Asked Questions

Item Descriptions

Stones, Gems, Minerals and other products containing these specimens may include metaphysical information and descriptions concerning unique properties of said minerals, which is derived from anecdotal, folk, native, and other sources, both in person and in print.

All crystal healing uses, magical uses and metaphysical definitions are provided as a means of education, and do not imply a guarantee of effect.

We are not responsible for the use or misuse of our products and further, are not responsible for the actions or inactions resulting from use of our products.

Statements made in our listings are not to be used to diagnose or treat an illness or disease.

LEGAL

By purchasing and/or utilizing Terra Solace, LLC’s products, you agree to hold harmless Terra Solace, LLC, its owners, employees, staff, affiliates, and consultants for any loss, liability, damage and costs that may incurred from the ownership and use or misuse of our products.
This company, its owners, employees, staff and/or representatives are not responsible for the use of any information contained herein or in our website. In no respect shall this company, its owners, employees, staff and/or representatives incur any liability or responsibility for any damages arising out of or resulting from, or any way connected to, the use of or misuse of products, produced or sold.

Buyer assumes title for goods when order ships.

Payments

• Payments must be made through PayPal, direct Etsy checkout (credit card) or Etsy gift cards.
•Orders from states that require sales tax to be collected will be charged sales tax.
• International customers are responsible to pay all customs and duty fees.

Shipping

All orders are processed and shipped within 2 business days and include tracking information. Order information is available to you in your Etsy account purchases page.

• Domestic standard shipping is USPS First Class, which takes 2-5 days to arrive after shipping, depending upon your location.

• International orders may take up to 4 weeks to arrive after shipping. Please contact me to obtain a quote for international orders.

. Priority upgrades are available. Domestic orders of 16 ounces or more are shipped via USPS Priority Mail with $100 postal insurance and tracking. Additional insurance is available when placing your order. We provide reasonable costs.

We are not responsible for loss or damage of orders so please insure.

Delivery Issues/Returns/Refunds

We are not responsible for damaged orders or orders that become lost during transit and will not issue refunds or replacements. We are a small home-based business and are not a corporation.

If your order was shipped Priority Mail, please file a claim online: https://www.usps.com/help/claims.htm

We have a no-return policy, however, if returns are allowed for very specific reasons, refunds will only be issued for the exact item(s) returned in their original condition LESS OUR COSTS OF SHIPPING.

PACKAGES RETURNED as non-deliverable are refundable upon request LESS SHIPPING FEES.

NO EXCEPTIONS...

What are Ubique Botanical Perfumes?

Welcome to Pure Perfume

Ubique is Latin for "everywhere", and refers to Omnipresence, the property of being present everywhere.

u-bi-que [oo-bee-kwe; English] adverb, Latin, "Everywhere".

Ubique Botanical Perfumes contain concentrated botanicals. Plant, flower, wood oils, absolutes, tinctures, and concretes are used and may cause an allergic reaction if you have an allergy to these substances. It is always best to begin your fragrant Ubique journey with a sample before purchasing a larger size, but don't wait too long...these are limited creations and they sell out quickly!

• We do not accept returns on perfumes, personal care items, or sale items. Please purchase and try sample sizes before purchasing larger sizes. Thank you!

Botanical Perfume FAQ's

• Keep products in a cool, dry place away from direct sunlight
• Avoid using near the eyes or other sensitive areas
• Do not take internally
• Keep out of reach of children and pets
• Our products are 100% free of synthetic ingredients.
• All base products used are USDA Certified Organic and also are Non-GMO

As this is pure perfume, only a drop or two is needed. The organic botanical alcohol is NOT drying like the alcohol used in mass marketed perfumes. The EDP's (Eau de Parfum) come in convenient spray bottles.

Mine Rough Stones and Crystals

Mine rough stones are those we procure directly from a mine instead of a mass dealer. These stones are fresh from the earth and have not been previously sold. We prefer mine rough stones as the vibrational qualities are HIGH.

ALL STONES AND CRYSTALS ARE MINED.

One should not expect perfection when purchasing from ANY dealer unless the stone has been cut and polished and is listed as "perfect".

If perfection is desired, please only purchase cut and polished "perfect" stones.

Mine rough stones may have dents, dings, etc. We photograph each stone and describe what we see. We do not sell that which is not of high vibrational quality and authentic.



Namaste...

Lay Away, Holds, and Reserves

We are happy to reserve items that are considered SOLD to you as reserves and are "promises to purchase" .

The maximum hold time is 14 days. The items are considered SOLD to you, awaiting your actual purchase.

In order to reserve an item, one should use the 'Message Cam’ link on the item page, with your request to reserve the item, including the date you plan to purchase it (within the 14 day hold period).

If one fails to purchase the item (s) by the date agreed upon, any future requested reserves will require a non-refundable deposit.

Gift wrapping and packaging

Many items are gift wrapped with the exception of very large items, incense and other small items. By checking the “gift order” box, you are only ensuring a receipt will not be enclosed in the package.